Travel with greater peace of mind to Singapore

International travellers considering upcoming visits to Singapore in 2021 can look forward to a more stress-free experience when they stay in any of the four Shangri-La hotels in Singapore. Starting 1 January 2021, the Shangri-La Group is making available emergency medical coverage of up to SGD 250,000 at no additional charge should the guest be diagnosed with COVID-19 during their stay at our hotels in Singapore.

This COVID-19 emergency medical coverage is currently only available to international guests travelling to Singapore via the Reciprocal Green Lane (RGLs) or if the guest is in possession of an Air Travel Pass (ATP).

With effect from 31 January 2021, 2359 hours, short-term visitors applying to enter Singapore via the ATP and RGLs will need to have travel insurance for their COVID-19-related medical treatment and hospitalisation costs in Singapore, with a minimum coverage of SGD 30,000.

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COVID-19 Coverage Benefits and FAQs

Underwritten by AIG, highlights of the coverage include emergency medical expenses of up to SGD 250,000 for medically necessary and reasonable costs should the guest test positive for COVID-19 during their stay. The policy also covers additional accommodation (room only) and travel expenses should the guest need to extend their stay for medical reasons. Guests can contact a dedicated AIG customer service team for assistance if they are diagnosed with COVID-19 during their stay in Singapore. They will also have access to emergency travel assistance that is available around the clock during their trip.


Coverage is subject to the terms and conditions, including any applicable limitations and exclusions, of the insurance policy. The insurer will make all claims payments directly to medical or accommodation providers.


Find answers to your questions about your coverage. Read our FAQs here.

Automatic Enrolment

To receive this COVID-19 emergency medical coverage, guests will have to book their stays with Shangri-La Hotels & Resorts for check-in dates between 1 January and 31 December 2021, and they will be automatically covered under the policy at no additional charge.

Our Health & Safety Commitment

Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure your well-being and comfort. To make your stay unforgettable and worry-free, our hotels and resorts have embraced a series of safety standards and precautionary measures.