Travel with Greater Peace of Mind

We understand travelling today can be full of challenges and concerns even as the world slowly begins to reopen its doors. As you dream again of beaches, landmarks, and mountains and of reuniting with loved ones, you can do so knowing we are ready to go the extra mile for you.


To help our guests enjoy a more stress-free stay with us, we are making available emergency medical insurance coverage of up to a total of USD 184,000, at no additional charge, should guests be diagnosed with COVID-19 during their overseas stay. The coverage is also designed to meet most countries’ immigration requirements so you can travel worry-free*.


You will be automatically covered by the policy at no additional charge when you stay at our hotel until 31 December 2022. You will also have access to around-the-clock emergency travel assistance services.


Please view the list of participating Shangri-La Group properties and eligible check-in dates here.

COVID-19 Coverage Benefits and FAQs

Underwritten by AIG, highlights of the coverage include emergency medical expenses of up to a total of USD 184,000 for medically necessary and reasonable costs should a guest test positive for COVID-19 during their stay. The policy also covers additional accommodation (room only) and travel expenses should the guest need to extend their stay for medical reasons due to COVID-19. Guests can contact a dedicated AIG customer service team for assistance if they are diagnosed with COVID-19 during their stay. They will also have access to emergency travel assistance that is available around the clock during their trip.


Coverage is subject to the terms and conditions, including any applicable limitations and exclusions, of the insurance policy. AIG will make all claims payments directly to medical or accommodation providers. Find answers to your questions about your coverage, read our FAQs here.

Our Health & Safety Commitment

Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure your well-being and comfort. To make your stay unforgettable and worry-free, our hotels and resorts have embraced a series of safety standards and precautionary measures.

Things to note


[1]Local requirements may differ, please click here for the latest update per country.
[2]For participating hotels, please click here.
[3]For more details on coverage benefits, please click here.