Travel with Greater Peace of Mind
We understand travelling today can be full of challenges and concerns even as the world slowly begins to reopen its doors. As you dream again of beaches, landmarks, and mountains and of reuniting with loved ones, you can do so knowing we are ready to go the extra mile for you.
To help our guests enjoy a more stress-free stay with us, we are making available emergency medical insurance coverage of up to a total of USD 184,000, at no additional charge, should guests be diagnosed with COVID-19 during their overseas stay.
When you next travel and stay at any of our participating hotels in 2021, you will be automatically covered under the COVID-19 emergency medical coverage at no additional charge. You will also have access to around-the-clock emergency travel assistance services.
Please view the list of participating Shangri-La Group properties and eligible check-in dates here.
COVID-19 Coverage Benefits and FAQs
Underwritten by AIG, highlights of the coverage include emergency medical expenses of up to a total of USD 184,000 for medically necessary and reasonable costs should a guest test positive for COVID-19 during their stay. The policy also covers additional accommodation (room only) and travel expenses should the guest need to extend their stay for medical reasons due to COVID-19. Guests can contact a dedicated AIG customer service team for assistance if they are diagnosed with COVID-19 during their stay. They will also have access to emergency travel assistance that is available around the clock during their trip.
Coverage is subject to the terms and conditions, including any applicable limitations and exclusions, of the insurance policy. AIG will make all claims payments directly to medical or accommodation providers.
Find answers to your questions about your coverage. Read our FAQs here.
Automatic Enrolment
Our Health & Safety Commitment
Golden Circle (GC)
About Shangri-La
