Travel with Greater Peace of Mind

We understand travelling today can be full of challenges and concerns even as the world slowly begins to reopen its doors. As you dream again of beaches, landmarks, and mountains and of reuniting with loved ones, you can do so knowing we are ready to go the extra mile for you.


To help our guests enjoy a more stress-free stay with us, we are making available emergency medical insurance coverage of up to a total of USD 184,000, at no additional charge, should guests test positive with COVID-19 during their overseas stay.

You will be automatically covered by the policy at no additional charge when you stay at our hotel until 31 December 2022. You will also have access to around-the-clock emergency travel assistance services.


Please view the list of participating Shangri-La Group properties and eligible check-in dates here.

COVID-19 Coverage Benefits and FAQs

Underwritten by AIG, highlights of the coverage include the following should a guest test positive for COVID-19:
• Reasonable and Customary costs for medically necessary services provided by a practitioner, up to a total of USD 184,000. This includes surgical and hospital treatment and hospital costs, as well as, additional accommodation (room only) and travel expenses if the guest cannot return to their country of residence as planned and their extended stay is medically necessary.
• Additional accommodation costs, meals or other expenses up to USD 100 a day for a maximum of 7 days after a guest tests positive for COVID-19 during their stay and is unexpectedly placed into mandatory quarantine at a Shangri-La property.
• Necessary and reasonable repatriation costs or in the event of death the cost of returning their body or ashes up to a total of USD 110,000

Guests can contact a dedicated AIG customer service team for assistance if they test positive for COVID-19 during their stay. Under the policy, our guests will have access to worldwide emergency travel assistance that is available around the clock during their stay.

Coverage is subject to the terms and conditions, including any applicable limitations and exclusions, of the insurance policy. AIG will make all claims payments directly to medical or accommodation providers. Find answers to your questions about your coverage, read our FAQs here.

Our Health & Safety Commitment

Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure your well-being and comfort. To make your stay unforgettable and worry-free, our hotels and resorts have embraced a series of safety standards and precautionary measures.

Things to note


[1]Local requirements may differ, please click here for the latest update per country.
[2]For participating hotels, please click here.
[3]For more details on coverage benefits, please click here.