Travel with Greater Peace of Mind in Thailand

We understand travelling today can be full of challenges and concerns even as the world slowly begins to reopen its doors. As you dream again of exploring the Land of Smiles and its’ beaches, iconic floating markets, bustling shopping havens, you can do so knowing we are ready to go the extra mile for you.


To help our international guests enjoy a more stress-free stay with us, we are making available emergency medical insurance coverage of up to a total of USD 184,000, at no additional charge, should you be diagnosed with COVID-19 during your trip in Thailand.


Eligible international guests will be automatically covered by the policy at no additional charge when you stay at our hotel from 17 December 2021 until 31 December 2022. You will also have access to around-the-clock emergency travel assistance services.

COVID-19 Coverage Benefits and FAQs

Underwritten by AIG, highlights of the coverage include emergency medical expenses of up to a total of USD 184,000 for medically necessary and reasonable costs should a guest test positive for COVID-19 during their trip. The policy also covers additional accommodation (room only) and travel expenses should the guest need to extend their stay for medical reasons due to COVID-19. Guests can contact a dedicated AIG customer service team for assistance if they test positive with COVID-19 during their trip. They will also have access to emergency travel assistance that is available around the clock during their trip.


Find answers to your questions about Thailand COVID-19 medical coverage. Read our FAQs here.

Eligibility and Requirements


The Thailand-wide coverage duration will differ according to the guest’s length of stay with Shangri-La Bangkok and/or Shangri-La Chiang Mai. Guests must also begin their trip to Thailand by staying with Shangri-La Bangkok and/or Shangri-La Chiang Mai first before proceeding to other destinations in Thailand:
  • • Guests staying for one night at Shangri-La Bangkok/Chiang Mai will receive up to 5 consecutive days of coverage
  • • Guests staying for two nights at Shangri-La Bangkok/Chiang Mai will receive up to 10 consecutive days of coverage
  • • Guests staying for three nights at Shangri-La Bangkok/Chiang Mai will receive up to 15 consecutive days of coverage


This means even after you have checked out of Shangri-La, you will still be covered for the remainder of your applicable coverage duration when you are out and about exploring other destinations in Thailand.


Coverage is subject to the terms and conditions, including any applicable limitations and exclusions, of the insurance policy. AIG will make all claims payments directly to medical or accommodation providers.



This complimentary COVID-19 insurance coverage may be used as part of the entry requirements for Thailand.


Starting 1 March 2022, travellers will be allowed to enter Thailand based on their vaccination status and country of departure through the Test and Go Eligibility. For more information, kindly refer here.



To book your stay, please click on the links below, email or call reservations:
Shangri-La Bangkok
Email: reservations.slbk@shangri-la.com
Call: +66 2236 7777

Shangri-La Chiang Mai
Email: reservations.slcm@shangri-la.com
Call: +66 5325 3888


Learn more about the policy here.