Our Commitment to Your Well-Being in Our Care


Shangri-La Sydney’s COVID SAFE plan reflects NSW government regulations and public health orders, along with Shangri-La Group standards. The safety and care of our guests is of paramount importance to us, and our hotel has implemented a series of safety and cautionary measures to create a trusted environment for you, our guests.

COVID Safe Queensland

Shangri-La The Marina, Cairns is abiding by the Queensland Government’s strict COVID-safe procedures and regulations.

Travel with Greater Peace of Mind

We are going the extra mile to provide international guests with COVID-19 emergency medical coverage. You will be automatically covered by the policy at no additional charge when you stay at our hotel until 31 December 2022.

Shangri-La Cares

Our promise ‘Shangri-La Cares’ comes straight from the heart. It underpins the caring spirit of our brand and guides our unrelenting efforts to ensure your well-being and comfort.


To make your stay unforgettable and worry-free, our hotels and resorts have embraced a series of safety standards and precautionary measures.

We Are Vaccinated

We want our guests to focus on the important things, like creating new memories and enjoying unforgettable experiences.


As part of our unrelenting commitment to providing the safest possible environment for our guests, you will be cared for by our highly vaccinated guest-facing team when you next visit us. Explore our hotels:


Shangri-La Sydney
Shangri-La The Marina, Cairns