1. Members can redeem Lotus Springs products through the Golden Circle website www.goldencircle.shangri-la.com.
2. GC Award Points are deducted from the members’ account at the time of redemption.
3. Each redemption includes a one-off delivery, in which all items redeemed in the same transaction will be delivered to one single delivery address. Self-collection service is not available.
4. All orders will be delivered to members within 2-3 weeks after confirmation of successful redemption.
5. Members should contact Lotus Springs at email email@example.com for any inquiries about the product, delivery details or special delivery arrangement.
6. Lotus Springs reserves the right to charge for re-delivery of orders not completed due to incorrect address information provided by the customer or failure by the recipient to receive delivery at the scheduled time slot.
7. A confirmation email with a redemption award reference number will be sent to the member after a redemption is made.
8. Lotus Springs product redemption is subject to availability. No amendment, cancellation or refund is allowed once redemption has been confirmed.
9. In case of any dispute, Golden Circle and Lotus Springs reserve the right of final decision.
10. Terms and conditions of the Golden Circle Programme apply.