1. Members can redeem B&W products through the Golden Circle website www.goldencircle.shangri-la.com.
2. GC Award Points are deducted from the members’ account at the time of redemption.
3. Each redemption includes a one-off delivery, in which all items redeemed in the same transaction will be delivered to one single delivery address. Self-collection service is not available.
4. All orders will be delivered to members within 2-4 weeks after confirmation of successful redemption.
5. B&W reserves the right to charge for re-delivery of orders not completed due to incorrect address information provided by the customer or failure by the recipient to receive delivery at the scheduled time slot.
6. A confirmation email with a redemption award reference number will be sent to the member after a redemption is made.
7. B&W product redemption is subject to availability. No amendment, cancellation or refund is allowed once redemption has been confirmed.
8. In case of any dispute, Golden Circle and B&W reserve the right of final decision.
9. Terms and conditions of the Golden Circle Programme apply.