A global approach to wellness
Chi, The Spa draws inspiration from the legendary Shangri-La – a place of personal peace, enchantment and well-being.
Massages and treatments are based on authentic natural healing methods shared by many Asian cultures, including Ayurvedic therapies, and can be customised according to your personal health and wellness goals.
Spa Etiquette
Chi, The Spa at Shangri-La is committed to providing a relaxing atmosphere for all who enter.
The following policies, guidelines and suggestions are intended to enhance everyone's experience with us.
Meeting Your Needs
Please inform our receptionist if you are pregnant or have any health concerns. Kindly note that massages are only available for pregnant women in their second or third trimester.
Reservations
We recommend making reservations at least 24 hours in advance. To book or discuss a personalised treatment, please email, call, or visit Chi, The Spa.
Minimum Age
Chi, The Spa is an adult-only facility. To maintain a peaceful environment, children under 18 years of age are not permitted in the spa without parental consent. Treatments are available for guests aged 12 to 17 with a signed parental consent form.
Cancellation and Late Arrivals
In consideration of other spa guests, please provide at least 4 hours’ notice if you are unable to keep your appointment. Our staff will be happy to help you reschedule. No-shows or cancellations made within 4 hours of the scheduled treatment time will incur a cancellation fee equal to 100% of the treatment cost.
If you arrive late, we will do our best to provide your full treatment. However, if another booking follows yours, your treatment may need to be shortened with no reduction in price.
What to Wear
A locker, spa bathrobe, and slippers will be provided for your comfort. Please do not bring valuables to the spa. The hotel and spa are not responsible for lost or stolen items.
Cell Phones and Devices
To ensure a tranquil environment, please switch off all electronic devices upon entering Chi, The Spa.
Arrival Time
To fully enjoy your experience, please arrive at least 15 to 30 minutes before your appointment. Swimwear is required to enjoy the hydrothermal facilities. Upon arrival, you will be asked to complete a health consultation form. Please inform the therapist if you are pregnant or have any health concerns.
Preparing for Your Treatment
For facials, we recommend that ladies remove makeup in advance to allow the therapist more time to care for the skin. For men, please avoid shaving less than two hours before a facial for optimal comfort and results.
Privacy
Your privacy will be respected at all times. Therapists will ensure you are professionally draped, covering all parts of the body not being treated.