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Good to Know

Make a date with your wellbeing

Meeting your needs

Upon arrival at CHI, The Spa at Shangri-La, a consultant will conduct a brief consultation to ensure that you have the treatments suited to your needs.

Please advise the consultant if you are pregnant or have any health issues.

Our consultants are experienced in all treatments and would be delighted to assist you in planning your spa programme if staying in the hotel for more than one day.

Preparing for your treatment

No preparations is necessary for most guests. Simply arrive at CHI, The Spa and enjoy!
If you have coarse facial hair, we recommend shaving several hours prior to having a facial for maximum comfort and benefit to the skin.

What to wear

There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite. Facial gowns are provided for facials.


Your privacy will be protected at all times. Your therapist will leave you to change in private. Throughout the treatment you will be draped with towels, covering all parts of the body not being worked upon.


Advance booking prior to intended treatment time is recommended.

Please either call or visit CHI, The Spa, with any questions and to determine the treatment for you.

Arrival time

To enjoy your therapy, please arrive 15 minutes prior to your scheduled appointment.

Late arrivals

In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterwards.


Children under 16 years of age are not permitted in the spa.


We request a minimum of 24 hours' notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule.

No shows or appointments cancelled within 24 hours will incur 100% cancellation fee.

Your comfort

Although we try to anticipate your needs, we appreciate that a spa is a very individual experience.

Please let your therapist know if there is any way that she can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels.

We appreciate your feedback, and kindly encourage you to fill out our guest questionnaire following your treatment.

Mobile phone policy

To preserve the harmony within the spa, kindly turn off your mobile phone upon arrival.


(1 604) 695 2447


CHI, The Spa at Shangri-La Hotel, Vancouver is currently closed. Please check this page for updates.


5th floor



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