Meeting your needs
Upon
your arrival at the Spa, our spa consultant will conduct a brief consultation
to determine the treatment that best suit your needs. Please advise the spa consultant
if you are pregnant or have any health issues including product allergies.
Our spa consultants are experienced in all treatments and would be delighted to
assist you in planning your spa and massage treatments.
Preparation for treatments
For
body massage treatments especially essential oil massage, it is best to take a
shower prior to enjoying the treatment. This will allow the body to absorb the
essential oil after the massage to rejuvenate the skin.
What to wear
There
is no need to bring or wear any special clothing, as spa wear is provided in
your treatment suite.
Privacy
Your
privacy will be protected at all times. Your therapist will leave you to change
in your private suite and throughout the treatment you will be draped with
towels, covering all parts of your body. Ladies will be given the option of
including the bust area in all body treatments.
Reservations
Advance
booking prior to the intended treatment time is recommended. Please contact or
visit the Spa should you wish to discuss your personalized treatment.
Arriving time
To
maximize the benefits of the spa experience, we recommend that you arrive 15
minutes prior to your treatment time.
Late arrivals
Our
therapists will make every effort to provide you with the full spa experience.
However, please note that the treatment may need to be shortened should another
booking is made immediately thereafter.
Spa etiquette
To
preserve the tranquillity and harmony within the Spa, please change your mobile
phone setting to silence mode or turn it off.
Minimum age
To
maintain a peaceful environment, children under 16 years are not permitted in
the Spa.
Cancellation
In
consideration of other spa guests, we required a minimum of six hours’ notice
if you are not able to make it for the appointment.
Please contact the spa consultant who will be
happy to reschedule your appointment to another date.