Meeting your needs
Upon
your arrival at The Spa, our receptionist will conduct a brief consultation to
determine the treatments best suit your needs.
Please
advise the receptionist if you are pregnant or have any health issues.
Our experienced Receptionists would be delighted to assist you in planning your Spa programme if you are staying in the hotel for more than one day.
Preparing for treatment
For
ladies, no preparation is necessary. Turn up and enjoy! For men, we recommend
shaving prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.
What to wear
There
is no need to bring or wear any special clothing, as spa wear is provided in
your treatment room. Facial gowns are provided for facials. Comfortable underwear is provided for all other body treatments and massages.
Privacy
Your
privacy will be protected at all times. Your therapist will leave you to change
in private and throughout the treatment you will be draped with towels,
covering all parts of the body not being treated. Ladies will be given the
option of including the bust area in all body treatments.
Reservations
Advance
booking prior to the intended treatment time is recommended. Please either call
or visit The Spa should you wish to discuss your personalized treatment.
Arriving time
To
maximize the benefits of the Spa experience, we recommend that you arrive 10
minutes prior to your treatment time.
Late arrivals
In
the event that you are running late, we will endeavour to conduct your full
treatment. However, please note that the treatment may need to be shortened
should there be another booking immediately afterward.
Spa etiquette
To
preserve the harmony within The Spa, please change your mobile phone setting to
silence mode or turn it off.
Minimum age
To
maintain a peaceful environment, children under 16 years are not permitted in The
Spa.
Cancellation
In
consideration of other guests, as your treatment requires that facilities be
reserved, we request a minimum of 12 hours’ notice if you are unable to keep
your appointment. Please call our staff, who will be happy to reschedule.
No
shows or appointments cancelled within 12 hours will incur a 50% cancellation
fee.
Your comfort
Although
we do our best to anticipate your needs, we appreciate that spa is a very
individual experience.
Please
let your therapist know if there is any way that she can improve your treatment
or comfort - for example, heavier or lighter massage pressure, an extra tower,
sound or lighting levels, etc.
We
appreciate your feedback and encourage you to kindly fill in a guest
questionnaire following your treatment.