Our Pledges

The Shangri-La Pledge

When you have a guaranteed reservation at a Shangri-La Hotel or Resort and we are unable to accommodate you for any reason, we will arrange accommodation for you at another hotel at our expense. Shangri-La will provide you with a complimentary long distance phone call, transfer you to the other hotel and provide transportation back to our hotel where we wanted you to be in the first place.

Family Plan

Shangri-La's Family Plan provides children under 12 free accommodations when staying in the same room with their parents, up to a maximum of 2 children per room.

Children's Meal Plan

In City hotels: children of registered hotel guests under the age of 6 can enjoy complimentary buffet meals in All Day Dining and Pool Cafes when accompanied by a paying adult, up to a maximum of 2 children. In excess of 2 children under the age of 6 and for all children above 6 and below 12, a 50% discount of the buffet price will be given.

In Resorts: children of registered hotel guests under the age of 12 can enjoy complimentary buffet meals in All Day Dining and Pool Cafes when accompanied by a paying adult, up to a maximum of 2 children. In excess of 2 children under the age of 12, a 50% discount of the buffet price will be given.

In both City hotels and Resorts: for non-registered guests, 50% discount will be given on buffet meals in the All Day Dining outlet for children under the age of 12.