Meeting your needs

Upon your arrival at Chi, The Spa, your receptionist will conduct a brief consultation to determine your five element sign. This will ensure that you have the treatments suited to your needs.

Please advise the receptionist if you are pregnant or have any health issues. Our receptionists are experienced in all treatments and would be delighted to assist you in planning your spa programme if you are staying in the hotel for more than one day.

Preparing for your treatment 

For ladies, no preparation is necessary. Turn up and enjoy!

For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin.

What to wear

There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite.

Privacy

Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

Reservations

Advance booking prior to intended treatment time is recommended. Please either call or visit Chi, The Spa, should you wish to discuss your personalized treatment.

Arriving time

To enjoy your spa experience, please arrive at least 10 minutes before your appointment.

Late arrivals

In the event that you are running late, we will endeavour to conduct your full treatment.

However, please note that the treatment may need to be shortened should there be another booking immediately afterward.

Spa etiquette

To preserve the harmony within the spa, kindly turn off your mobile phone.

Minimum age

To maintain a peaceful environment, children under 16 years are not permitted in the spa.

Cancellation

In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of 12 hours' notice if you are unable to keep your appointment.

Please call our staff, who will be happy to reschedule.

No shows or appointments cancelled within 12 hours will incur a 50% cancellation fee.

Your comfort

Although we try to anticipate your needs, we appreciate that a spa is a very individual experience.

Please let your therapist know if there is any way that she can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels.

We appreciate your feedback and encourage you to kindly fill in a guest questionnaire following your treatment.