About the Horizon Club

Personalized service & exclusive privileges

At Shangri-La, we understand that true luxury means quality time well spent. Whether travelling for business or pleasure, Horizon Club guests will enjoy an attentive and personalised level of service.

Our goal is to offer tailor-made, hassle-free travel experiences in some of the world’s most desirable destinations.

Horizon Club guests will enjoy Shangri-La’s unique spirit of hospitality, and a feeling of always being at home away from home. Benefits include bespoke holiday and business travel planning, as well as the following selection of amenities and services to match guests’ individual needs:

  • A Shangri-La representative will meet you at the airport to facilitate your arrival, when you book a hotel limousine transfer
  • A member of our executive staff will welcome you personally to the hotel
  • You will enjoy a private check-in/out in your room, with the option of a late check-out until 4pm on the day of departure
  • You will have a dedicated Club Concierge to take care of all your needs, including special travel arrangements and basic translation services
  • Tea, coffee or another hot beverage of your choice will be delivered to your room with your wake up call

Lounge  

Horizon Club guests will enjoy the convenient use of a private lounge, which includes the following with our compliments:

  • Complimentary daily breakfast from 7am to 10am at Attitude on the 3rd floor
  • Complimentary evening cocktails and canapés from 5pm to 7pm at the Lodger Lounge
  • Late check-out until 4pm
  • Express laundry and dry cleaning at the regular price (collected before 4pm)
  • Complete concierge and secretarial services