MEETING YOUR NEEDS
Upon your arrival at CHI, The Spa please advise the receptionist if you have any health issues or concerns. Our receptionists are experienced in all treatments and would be delighted to assist you in planning your spa program if you are staying in the hotel for more than one day.
RESERVATIONS
Advance booking prior to the intended treatment time is recommended. Please call or visit us should you wish to discuss your personalised treatment.
ARRIVAL TIME
To make full use of your spa experience, please arrive at least 15 minutes before your appointment for a brief health questionnaire.
LATE ARRIVALS
In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterwards with no reduction in price.
CANCELLATION
In consideration of other spa guests, as your treatment requires facilities to be reserved, we request a minimum of 12 hours’ notice if you are unable to keep your appointment. Please call our team, who will be happy to reschedule your appointment. No shows or cancellations made with less than 12 hours’ notice will incur a 50% cancellation fee.
SPA ETIQUETTE
To preserve the harmony within the spa, please switch off all electronic devices upon entry to the spa.
MINIMUM AGE
To maintain a peaceful environment, children under 16 years are not permitted unaccompanied in the spa. Children aged 12 years and older may experience a spa treatment if they have a signed parental consent form. Please speak with one of our receptionists for further information.
PREPARING FOR YOUR TREATMENT
For ladies, no preparation is necessary. Turn up and enjoy! For men, we recommend shaving at prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.
WHAT TO WEAR
There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite. Do bring along your swimwear if you are going to use the spa facilities.
PRIVACY
Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.
YOUR COMFORT
Although we do our best to anticipate your needs, we appreciate that a spa is a very individual experience. Please let your therapist know if there is any way that she can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels. We appreciate your feedback and encourage you to kindly fill in a guest questionnaire following your treatment.