Good to Know

Make a date with your well-being

MEETING YOUR NEEDS 
Upon your arrival at CHI, The Spa, our receptionist will conduct a brief consultation to ensure that you have the treatments best suited to your needs. Please advise the receptionist if you are pregnant or have any health issues. Our receptionists are experienced in all treatments and would be delighted to assist you in planning your spa programme for the duration of your stay at the hotel. 
 
PREPARING FOR YOUR TREATMENT 
For ladies, no preparation is necessary; simply show up and enjoy. For men, we recommend shaving prior to
having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.
 
WHAT TO WEAR 
There is no need to bring or wear any special clothing, as spa wear is provided in your treatment room.
Traditional sarongs are provided for treatments. Underwear is provided for all other body treatments and
massages if you require.
 
YOUR PRIVACY 
Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout
the treatment you will be draped with towels, covering all parts of the body not being treated. Ladies will be
given the option of including the bust area in all body treatments.
 
MAKING RESERVATIONS 
Advance booking prior to intended treatment time is recommended. Please either call CHI, The Spa at
8018 or our Reservation counter at 8005 or visit our spa should you wish to discuss your personalised
treatment.
 
ARRIVING TIME 
To make the most of your spa experience, please arrive at least 20 minutes before your appointment. As we
are situated at the Golf Club which is three minutes away, our spa transportation will pick you up in the lobby
to transport you to the spa.
 
LATE ARRIVAL 
In the event that you are running late, we will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterwards.
 
MOBILE PHONE POLICY 
To preserve the harmony within the spa, please kindly turn off your mobile phone. Our spa is an area of wellness and tranquility and is considered a smoke free zone.
 
CHILDREN 
To maintain a peaceful environment, children under 16 years are not permitted in the spa.
 
CANCELLATION 
In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of four hours notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule. No-shows or appointments cancelled within four hours will incur a 100% cancellation fee.
 
YOUR COMFORT – DO LET US KNOW YOUR NEEDS 
Although we do our best to anticipate your needs, we appreciate that spa treatments are very individual experiences. Please let your therapist know if there is any way we can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels, etc. We appreciate your feedback and encourage you to kindly fill in a Guest Questionnaire following your treatment.

Phone

(60 88) 797 888

Hours

9am - 11pm

Email

chi.rasaria@shangri-la.com

Request an Appointment