Kuala Lumpur, 20 September 2013 – Shangri-La Hotel, Kuala Lumpur has been named Hotel of the Year 2012 by the Shangri-La Hotel and Resorts Group. It is the first time the hotel has won this prestigious award.
“We are delighted and honoured to have won the Hotel of the Year 2012 Award,” said Lothar Nessmann, vice president and general manager of Shangri-La Hotel, Kuala Lumpur. “It’s due to the tireless effort of our dedicated staff at the hotel, and I would like to thank them for their wonderful teamwork.”
The award was based on several criteria, at the top of which were business results. For this, Shangri-La Hotel, Kuala Lumpur exceeded the target by 11.42 per cent, out-performing its seven competitors.
Customer loyalty to the hotel was noted to have risen significantly, as well as market share over the past year. Employee loyalty, commitment to training and development and the Shangri-La Experience were also taken into account.
In addition, industry awards the hotel has received in the past 12 months contributed to its winning the award.
Photo Caption: Mr. Lothar Nessmann, Vice President and General Manager of Shangri-La Hotel, Kuala Lumpur (second from left), received the award for Hotel of the Year 2012 from Madam Kuok Onn Kwong, Chairman and Managing Director of Shangri-La Hotels & Resorts (second from right). Also presented were Mr. Greg Dogan, President and Chief Executive Officer of Shangri-La International Hotel Management Ltd.(first from left) , and Mr. Michael Cottan, Executive Vice President of Shangri-La Hotels & Resorts (first from right).
香港を拠点とするシャングリ･ラ ホテルズ＆リゾーツは現在、95軒以上のホテルを世界で運営し、総客室数40,000以上を有するホテルグループです。シャングリ・ラ ホテルは、5つ星のデラックスホテルで、高範囲にわたる高級施設やサービスを提供しています。シャングリ・ラ ホテルは、オーストラリア、カナダ、中国、フィージー、フランス、香港、インド、インドネシア、日本、マレーシア、モルディブ、モーリシャス、モンゴル、ミャンマー、フィリピン、カタール、シンガポール、スリランカ、オマーン、台湾、タイ、トルコ、アラブ首長国連邦およびイギリスに所在しています。現在当グループは、中国、カンボジア、香港、インドネシア、マレーシア、ミャンマー、サウジアラビアやスリランカでプロジェクトが進行中です。ご予約やご質問等は各旅行代理店、またはwww.shangri-la.com