About the Horizon Club

Personalized service & exclusive privileges

At Shangri-La, we understand that true luxury means quality time well spent. Whether travelling for business or pleasure, Horizon Club guests will enjoy an attentive and personalised level of service.

Our goal is to offer tailor-made, hassle-free travel experiences in some of the world’s most desirable destinations.

Horizon Club guests will enjoy Shangri-La’s unique spirit of hospitality, and a feeling of always being at home away from home. Benefits include bespoke holiday and business travel planning, as well as the following selection of amenities and services to match guests’ individual needs:

  • A Shangri-La representative will meet you at the airport to facilitate your arrival, when you book a hotel limousine transfer
  • A member of our executive staff will welcome you personally to the hotel
  • You will enjoy private check-in/check-out in your room with the option of a late check-out until 6pm on the day of departure (subject to availability)
  • You will have a dedicated Club Concierge to take care of all your needs, including special travel arrangements and basic translation services


Horizon Club guests will enjoy the convenient use of a private lounge that includes the following for free:

  • Daily breakfast
  • Evening cocktails and canapés
  • Coffee, tea and soft drinks served all day
  • Wi-Fi and broadband Internet access
  • Wide selection of newspapers and magazines
  • Complimentary luggage tag for Horizon Club guests 
  • Free use of massage chair at the Horizon Club for half an hour per day
  • RMB 100 laundry allowance per stay
  • Use of meeting room facilities for two hours per day