Meeting your Needs

Upon arrival at CHI, The Spa at Shangri-La, the Consultant will conduct a brief consultation to determine your element and ensure that you have the treatments best suited to your needs.  Please advise the Consultant if you are pregnant, or have any health issues.  Our Consultants are experienced in all treatments, and would be delighted to assist you in planning your spa program if staying in the hotel for more than one day.

Preparing for Your Treatment

For ladies, no preparation is necessary.  Simply arrive at CHI, and enjoy! For men, we recommend shaving several hours prior to having a facial, for maximum comfort and benefit to the skin.  Other treatments require no preparation.

What to Wear

There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite.  You may choose to bring a swimsuit if taking a Jacuzzi or steam.  Facial gowns are provided for facials.  Other body treatments are best enjoyed without clothing, however; you may leave your underwear on for massage.  Disposable underpants are provided for body scrubs and wraps.

Privacy

Your privacy will be protected at all times.  Your therapist will leave you to change in private, and throughout the treatment you will be draped with towels, covering all parts of the body not being worked upon.

Reservation

Advance booking prior to intended treatment time is recommended.  Please either call or visit CHI, The Spa with any questions and to determine the best treatment for you.

Arrival Time

To make the most of your therapy please arrive 15 minutes prior to your scheduled appointment.

Late Arrivals

In the event that you are running late, we will endeavor to conduct your full treatment, however please note that the treatment may need to be shortened should there be another booking immediately afterwards.

Children

Children under 16 years of age are not permitted in the spa.

Cancellation

We request a minimum of 24 hours notice if you are unable to keep your appointment.  Please call our staff, who will be happy to reschedule.  No shows or appointments cancelled within 24 hours will incur 100% cancellation fee.

Although we do our best to anticipate your needs, we appreciate that a spa is a very individual experience.  Please let your therapist know if there is any way to improve your treatment or comfort, for example: heavier or lighter massage pressure, an extra towel, sound or lighting levels, etc.  We appreciate your feedback, and kindly encourage you to fill out our Guest Questionnaire following your treatment.

Mobile Phone Policy

To preserve the harmony within the spa, kindly turn off your mobile phone upon arrival.