Meeting your needs

Upon arrival at CHI, The Spa at Shangri-La, your receptionist will conduct a brief consultation to determine your element sign and ensure that you have the treatments best suited to your needs. Please advise the receptionist if you are pregnant or have any health issues. Spa receptionists are experienced in all treatments, and would be delighted to assist you in planning your spa program if staying in the hotel for more than one day.

Preparing for your treatment

For ladies, no preparation is necessary. Simply turn up and enjoy. For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

What to wear

There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite. If you wish, you may choose to bring a swimsuit if taking a spa bath or steam. Gowns for facials are provided. Comfortable underpants are provided for massage, body scrubs and wraps.

Privacy

Your privacy will be protected at all times. Your therapist will leave you to change in private, and throughout the treatment you will be draped with towels covering all parts of the body not being worked upon.

Reservation

Advance booking prior to intended treatment time is recommended. Please either call or visit in person should you wish to discuss your personalized treatment.

Arriving Time

Please arrive at the appointed time.

Late Arrivals

In the event that you are running late, the spa will endeavour to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterward.

Children

To maintain the peaceful environment, children under 16 years are not permitted in the spa.

Cancellation

In consideration of other spa guests, as your treatment requires facilities be reserved, CHI The Spa requests a minimum of 12 hours notice if you are unable to keep your appointment. Please call spa staff, who will be happy to reschedule. No-shows or appointments cancelled within 12 hours will incur a 50 percent cancellation fee.

Your comfort - Do let us know

Although the spa tries to anticipate your needs, it is appreciated that a spa is a very individual experience. Please let your therapist know if there is any way that she can improve your treatment or comfort, such as heavier or lighter massage pressure, an extra towel, sound or lighting levels, etc. The spa appreciates your feedback, and encourages you to kindly fill in the guest questionnaire following your treatment.