Appointments

Advance booking prior to intended treatment time is recommended. You are invited to make an appointment online, or you may call or visit the CHI desk to discuss your personalised treatment.

To maintain a peaceful environment, children under 16 years are not permitted in the spa.

Before You Arrive

We recommend that our male guests shave prior to having a facial, for maximum comfort and benefit to the skin. Other treatments require no preparation.

There is no need to bring or wear any special clothing, as spa wear is provided in your treatment villa. Facial gowns are provided for facials. Comfortable underclothing is provided for all other body treatments and massages.

Arrival

To make the most of your spa experience, please arrive at least 10 minutes before your appointment.

If you have not already determined your personal element sign using our online questionnaire, the Receptionist will conduct a brief consultation to ensure that you have the treatments best suited to your needs.

Please advise the Receptionist if you are pregnant or have any health issues. Our Receptionists are experienced in all treatments, and would be delighted to assist you in planning your spa program if you are staying in the hotel for more than one day.

To preserve the harmony within the spa, kindly turn off your mobile phone upon arrival.

Your Privacy

Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

Late Arrivals and Cancellation

In the event that you are running late, we will endeavor to conduct your full treatment. However, please note that the treatment will be finished according to your booked time should there be another booking immediately afterwards.

In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of 4 hours notice if you are unable to keep your appointment. Please call our staff, who will be happy to reschedule. No show or appointments cancelled within 12 hours will incur a 50 percent cancellation fee.