On your arrival at CHI, you will need to complete a brief consultation form to determine your five element sign and ensure that you receive treatments best suited to your needs. Please advise the Receptionist if you are pregnant or have any health issues or concerns, or if you have recently undergone any medical treatment. Our Receptionists are familiar with all treatments and will be delighted to assist you in planning your spa program if you are staying in the resort for more than one day.

PREPARING FOR YOUR TREATMENT

For ladies, no preparation is necessary. Turn up and enjoy! For men, we recommend shaving at least 4 hours prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

WHAT TO WEAR

You may wish to bring a swimsuit while enjoying the Spa facilities. For Chi Villa treatments there is no need to bring or wear any special clothing, as spa wear is provided in your suite. Facial gowns are provided for facials, as are Thai pyjamas for Thai massages. Disposable underwear is provided for all other body treatments and massages.

YOUR PRIVACY

Your privacy will be protected at all times. Your therapist will leave you to change in private, and you will be draped with towels throughout the treatment, covering all parts of the body not being treated. Ladies are given the option of including the bust area in all body treatments. We have separate male and female changing rooms and wet areas for your convenience and comfort.

MAKING RESERVATIONS FOR CHI, The SPA

Advance booking prior to intended treatment time is recommended. Please either call or visit the Chi desk. Please allow us an additional 30 minutes prior to your booked treatment time if you wish to discuss your treatment, and to give you time to complete the Element Questionnaire, which is an integral part of your treatment. This will also allow the therapist time to prepare your villa/suite with the correct element oils and accessories prior to your arrival.

ARRIVING ON TIME

To make the most of your spa experience, please arrive at least 30 minutes before your appointment. Use of the water Oasis, steam room and sauna are part of your Chi Treatment Experience, and time is needed to enjoy all the facilities. Please allow additional time if you wish to use any or all of these prior to your treatment. Chi Receptionists can give you information on any of these facilities.

LATE ARRIVALS

In the event that you are running late for your appointment, we will endeavour to conduct your full treatment. However, please note that the treatments may need to be adjusted to your original completion time.

SPA ETIQUETTE

To preserve the harmony within the spa kindly turn off your mobile phone and leave it in the locker provided. Please do not smoke on the premises. Alcohol and outside food or drinks are not allowed in Chi Spa.

MINIMUM AGE

To maintain a peaceful environment, children under 16 years old are not permitted in the spa.

CANCELLATION

In consideration of other spa guests, your treatment requires that facilities be reserved. We require a minimum of 12 hours notice if you are unable to keep your appointment. No shows or appointments cancelled in less than 12 hours will incur a 100% cancellation fee. Please call our staff at Chi Spa Reception (press 4), who will be happy to reschedule your appointment.

YOUR COMFORT - DO LET US KNOW!

Although we do our best to anticipate your needs, we appreciate that a spa is a very individual experience. Please let your therapist know if there is any way she can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels, etc. We appreciate your feedback and encourage you to kindly fill in a Guest Questionnaire following your treatment.