Upon your arrival at CHI, The Spa, your receptionist will conduct a brief consultation to determine your five element sign and ensure that you have the treatments best suited to your needs. Please advise the receptionist if you are pregnant or have any health issues. The spa's receptionists are experienced in treatments and would be delighted to assist you in planning your spa program if you are staying in the hotel for more than one day.

Preparing For Your Treatment

For ladies, no preparation is necessary. Turn up and enjoy. For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

What To Wear

You may wish to bring a swimsuit while enjoying the spa’s garden facilities. For CHI villas and garden suites, there is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite. Facial gowns are provided for facials, as are Thai pajamas for Thai massage. Comfortable underwear is provided for all other body treatments and massages.

Your Privacy

Your privacy will be protected at all times. Your therapist will leave you to change in private and throughout the treatment you will be draped with towels, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

Making Reservations

Advance booking prior to the intended treatment time is recommended. Please either call or visit the CHI desk in the main hotel lobby should you wish to discuss your personalized treatment.

Arriving On Time

To make the most of your spa experience, please arrive at least 30 minutes before your appointment.

Late Arrivals

In the event that you are running late, we will endeavor to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterwards.

Spa Etiquette

To preserve the harmony within the spa, kindly turn off your mobile phone.

Minimum Age

To maintain a peaceful environment, children under 13 years are not permitted in the spa. A parent or guardian should accompany teenagers.

Cancellation

In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of 12 hours notice if you are unable to keep your appointment. Please call the spa's receptionist, who will be happy to reschedule. No-shows or appointments cancelled within 12 hours will incur a 100 per cent cancellation fee.

Your Comfort - Do Let Us Know

Although the spa's staff does their best to anticipate your needs, we appreciate that a spa is very individual experience. Please let your therapist know if there is any way we can improve your treatment or comfort - for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels, etc. We appreciate your feedback and encourage you to kindly complete a guest questionnaire following your treatment.

Spa Offers

CHI Escapade

Experience the richness of a Pomelo and Calamansi Lime Body Scrub as it removes skin impurities to leave your skin lustrous and radiant, then immerse in a breathtaking Pomelo and Calamansi Bubble Bath.