Hospitality from the heart is best exemplified with our every smile and our every gesture. Our employees are our partners in delivering the highest standards of service and comfort and Shangri-La ensures that employees are consistently treated fairly and with dignity. We cultivate an environment where they become better individuals, able to achieve their personal and professional goals with ample guidance.

As a family, Shangri-La embraces diversity in the workplace and gives equal opportunity to every individual who is committed to his/ her work. We do not engage in or tolerate unlawful workplace conduct, discrimination, intimidation, or harassment. Fair labor practices are applied across all employees, exceeding local standards and regulations. Shangri-La highly encourages employment from   local communities in order to contribute to the overall residents' quality of life.

2% of every hotel’s headcount is made up of colleagues who have various mental and / or physical challenges. Shangri-La acknowledges talents and skills amongst people with disabilities and endeavor to match operational and administrative work areas with what may be realistic for them.