Shangri-La Culture
Shangri-La Culture
Our Guiding Principles
  • We will ensure leadership drives for results.
  • We will make guest loyalty a key driver of our business.
  • We will enable decision making at the guest contact point.
  • We will be committed to the financial success of our own unit and of our company.
  • We will create an environment where our colleagues may achieve their personal and career goals.
  • We will demonstrate honesty, care and integrity in all our relationships.
  • We will ensure our policies and processes are guest and colleague friendly.
  • We will remain deeply committed to our social responsibility by making a positive contribution to our communities, environment, colleagues, guests and business partners.
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ICP license: 09038664