Supplier Code of Conduct



Shangri-La associated companies including Shangri-La International Hotel Management Limited, Shangri-La Asia Limited, its subsidiaries, business units and controlled entities (“Shangri-La”) as well as hotels and properties operated by Shangri-La, are committed to core values that define Shangri-La’s reputation and brand: integrity, fairness, respect, ethical business conduct and excellence in service.


We require our suppliers, their employees, subsidiaries, affiliates and sub-contractors (the “Suppliers”) to uphold Shangri-La’s core values and adhere to ethically, socially and environmentally responsible practices when doing business with Shangri-La. These requirements are set out in more detail in this code of conduct (the “Code”).


Suppliers of products and services to Shangri-La are required to comply with the Code. Shangri-La prefers to do business with Suppliers whose operations and business practices exceed the requirements of the Code.


  1. Compliance with Laws and Regulations 


Suppliers shall comply with all applicable laws and regulations, including (but not limited to) those relating to labour, health and safety, and the environment, of the place in which they operate or conduct business.


Suppliers shall notify Shangri-La immediately of any violation of applicable laws and regulations that may affect their ability to supply products and services to Shangri-La in accordance with the Code.


  1. Product Quality and Safety  


Suppliers shall supply products and services that are safe, fit for purpose, of merchantable quality and comply with applicable laws and regulations. 


  1. Business Integrity and Ethics 


Suppliers shall deal honestly, fairly and ethically in every aspect of their business, including sourcing, operations and relationships with clients, employees, suppliers and business partners.


Suppliers must not resort to anti-competitive, deceptive, discriminatory, dishonest or unlawful business practices. 


  1. Labour Standards and Practices  


Suppliers shall comply with all applicable laws and regulations pertaining to working hours, wages, working conditions, occupational health and safety, and industrial relations.


Suppliers shall implement fair, humane and non-discriminatory employment practices and treat their employees   fairly, with dignity and respect. Suppliers shall not use any form of forced labour, including trafficked, coerced, bonded, indentured or child labour.  


Suppliers shall provide a safe and healthy work environment to their employees and take measures to prevent workplace hazards and accidents.


Where employee housing is provided, we expect our Suppliers to meet or exceed the standards for health and safety as those that apply in the workplace.


Suppliers shall provide employees with avenues to raise issues of concern in confidence, without fear of reprisal or negative repercussion.


5. Environment 


Suppliers shall comply with all applicable environmental codes, laws and regulations in the place where they operate and ensure that they obtain and maintain all necessary environmental permits and registrations to conduct their business.


Suppliers shall take appropriate measures to sustain and protect the environment through proper waste management, pollution control and recycling.


6. Anti-Corruption  


Any and all forms of corruption and bribery are strictly prohibited. Suppliers must comply with all applicable anti-corruption laws and regulations of the country where their businesses are being conducted.  


Suppliers shall not, directly or indirectly, offer, solicit, pay or accept any form of unlawful advantages such as (but not limited to) bribes, kickbacks, secret commissions, reward, favours, cash, gifts, loans, employment, facilitation payments or any other thing of value (“Advantages”) to secure improper business advantages.


Suppliers doing business with Shangri-La must not offer, solicit, pay or accept any form of Advantages to or from a Shangri-La employee or representative on account of the Supplier’s business dealings with Shangri-La. Likewise, Suppliers must not offer any Shangri-La employee or representative excessive business entertainment that could be seen to compromise their objectivity in making decisions, that creates the appearance of impropriety, or that violates the law.


A Supplier must not offer or transfer any form of Advantages, directly or indirectly, to any public official, body or agency in order to secure any improper business advantage for or on behalf of Shangri-La.


Shangri-La is required to comply with Hong Kong’s Prevention of Bribery Ordinance (Cap. 201) and (where applicable) the anti-corruption laws and regulations of certain other countries. Suppliers doing business with Shangri-La must be familiar and comply with the requirements of these laws and regulations.


7. Accurate Books and Records 


Suppliers shall maintain proper, accurate and complete books and records in accordance with applicable laws, regulations and recognised accounting standards and practices.


Suppliers shall promptly and in good faith, provide accurate information reasonably required by Shangri-La to enable Shangri-La to comply with legal, regulatory and reporting obligations to governmental authorities, financial and stock exchange regulators.


8. Confidentiality  


All information provided by Shangri-La or obtained in the course of dealings with Shangri-La (“Shangri-La Information”) shall be treated as confidential, sensitive and proprietary information. Suppliers shall only use Shangri-La Information for legitimate business purposes, in accordance with non-disclosure agreement(s), local laws and regulations. Suppliers may only disclose Shangri-La Information if authorized or required under law and shall not disclose Shangri-La Information to unauthorised third parties or the public.


9. Data Protection 


Shangri-La is required to comply with various data privacy laws and regulations, including Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”). In the event that a Supplier receives, becomes privy to or is given access to the personal data of Shangri-La’s customer(s) and/or employee(s) (“Personal Data”), we expect our Suppliers to collect, use, handle, process, store and disclose such Personal Data  in compliance with the PDPO and all applicable data protection and privacy laws and regulations wherever our Suppliers operate. Suppliers shall not engage and/or authorise any third party service providers to process Personal Data without prior written consent from Shangri-La. 


Suppliers shall promptly notify us in the event of any unauthorised disclosure, leak or use of Personal Data (“Data Incident”) and work with us in good faith to mitigate the impact of a Data Incident on us, our customers and employees. 


10. Intellectual Property Rights  


Suppliers shall recognise and respect Shangri-La’s intellectual property rights in its trademarks, copyright, design and patents. Suppliers shall not engage in any activities that may infringe on any of Shangri-La’s intellectual property rights or tarnish Shangri-La’s reputation.


11. Implementation of the Code 


Suppliers shall take appropriate steps to ensure that the principles of this Code are communicated to, adopted and applied by their employees and throughout their own supply chains, where applicable. Shangri-La reserves the right, upon provision of reasonable notice to Suppliers, to conduct compliance audit with Suppliers on the Code.  Suppliers shall promptly and in good faith, provide relevant information to demonstrate compliance with the Code. If necessary, Suppliers shall facilitate site visits by us and/or our auditor(s) to assess compliance with the Code.


Reporting Violations 


Suppliers shall report any violations or suspected violations of applicable laws, regulations and the Code to Shangri-La. To report a violation confidentially, please click on the following link:


The Code may be updated from time to time. Suppliers should refer to Shangri-La’s website at for the latest version of the Code and other Shangri-La policies.