Press Release

Press Release

The First Hotel Jen Announced for Borneo in Major Integrated Shopping, Entertainment and Lifestyle Development

Shangri-La International Hotel Management Ltd, and Pacific Sanctuary Holdings Sdn Bhd today announced the development of the first Hotel Jen in Borneo. Opening in 2018, Hotel Jen Kota Kinabalu will be strategically positioned in PacifiCity, an integrated shopping, entertainment and lifestyle hub located along the coastal highway in scenic Kota Kinabalu, the gateway city to Sabah and wider Borneo. 

The announcement was made at a signing ceremony held at Shangri-La’s Tanjung Aru Resort & Spa, Kota Kinabalu.  

Mr. KP Kuok, Executive Director of Pacific Sanctuary Holdings Sdn Bhd, said: “The Shangri-La Group was one of the pioneer investors in Sabah’s tourism industry and has attained a reputation as a highly regarded brand by Sabahans and visitors to Sabah alike. Hotel Jen Kota Kinabalu will be an extension of this, providing another strong brand to meet the new demand from business visitors and international tourists.”  

“Tourism has provided Sabahans from all walks of life opportunities to find fulfilling employment and to develop professional careers. When counting indirect jobs, the industry is one of the biggest employers here. This is a significant reason why we decided to invest in hotels and resorts in Sabah. They bring long-lasting employment and benefits to the community,” Kuok added. 

Mr. Greg Dogan, president and CEO of Shangri-La Hotels and Resorts, said: “The announcement of Hotel Jen Kota Kinabalu is extremely important for our organisation. We’ve built a strong presence in Kota Kinabalu and throughout Malaysia, and are delighted the newest brand in our portfolio reinforces our commitment to Sabah, Borneo and beyond.” 

Fresh, friendly and fuss-free. That’s the genre of Hotel Jen, the new brand launched a year ago to cater to a new ‘Jeneration’ of independently minded business and leisure travellers. Launching quickly with the first ten Hotel Jen properties opening in major cities in Asia Pacific in under one year, today’s announcement marks a significant milestone in the growth of the brand that has been recognised by the travel trade as the brand that has revolutionised the hotel industry. 

“The Hotel Jen experience delivers what matters most to guests. They appreciate important things done well; demand quality, comfort and value, together with honest, authentic service; and want privacy and efficiency without unnecessary fuss or intrusion. In this highly desirable location for business and leisure travellers, Hotel Jen is well positioned to offer guests to Kota Kinabalu more flexibility, as busy non-traditional work hours tend to blend the boundaries between business and leisure,” Dogan added. 

PacifiCity is a premier shopping, entertainment and lifestyle hub located in picturesque Likas Bay, an area described as the new city centre of Kota Kinabalu. The development is opposite Sabah Trade Centre and near the new Sabah International Convention Centre currently under construction. 

Located on top of PacifiCity’s lifestyle mall, Hotel Jen Kota Kinabalu will connect guests to world-class shopping, dining and entertainment. Its prominent position offers stunning views of the South China Sea, coastal wetlands and majestic Mount Kinabalu. 

Hotel Jen Kota Kinabalu will comprise twin iconic towers, drawing its design inspiration from the surrounding environment and local culture, consistent with Hotel Jen’s style philosophy. The Hotel will also boast resort-standard recreation and fitness facilities that are shared with the PacifiCity Club. 

“We are excited to work with the Shangri-La group to bring Hotel Jen to Kota Kinabalu,” said Mr. Jonathan Wheeler, managing director of Pacific Sanctuary Holdings Sdn. Bhd. 

 “Hotel Jen Kota Kinabalu will be the jewel in the crown of PacifiCity, cementing the development as a premium integrated hub, benefiting all stakeholders, tenants and investors,” Wheeler added.

In addition to the presence of Hotel Jen, PacifiCity promises something different for visitors and local patrons. 

Wheeler continued, “We have focused on ‘retail-tainment’ and experiential dining. PacifiCity will bring a variety of exciting new cuisines and restaurants to Sabah; our shopping mall will also be the first to offer an IMAX cinema, in addition to a number of family-friendly entertainment concepts perfect for tourists or local patrons.” 

“Our goal is to blend the spending power of international tourists, whether they be here for business or leisure, with the sustainable business of patrons from the local community,” explained Wheeler. 

Lothar Nessmann, chief operations officer of the Hotel Jen brand, said: “We are excited to expand Hotel Jen’s footprint in Asia Pacific and Hotel Jen Kota Kinabalu will join ten hotels in key locations in the region, including the third in Malaysia.  

“The PacifiCity Club concept adds a unique experience for business and leisure travellers, including Golden Circle members,” added Nessmann. 

  Key Facts 

 Hotel Jen Kota Kinabalu 

·         440 Rooms 

·         Jen’s Kitchen, all-day dining, overlooking the pool 

·         Lobby Lounge and roof top bar 

·         State-of-the-art fitness centre 

·         Meeting and convention facilities, including a column-less ballroom 

·         A Club Lounge with privileges, including express check-in and check-out, complimentary breakfast,     complimentary evening beverages and tasty local snacks and late check-out 

The PacifiCity Club, managed by Hotel Jen Kota Kinabalu 

·         A luxurious facility offering PacifiCity residents and non-resident members exclusive club benefits  

·         More than 75-metre resort-style pool and state-of-the-art recreational facilities 

·         Family-friendly zone, including a children’s pool and play area 

·         Private club lounge with bistro, lounge and alfresco café 

About Hotel Jen  

Hotel Jen is a diverse collection of hotels in the best locations across Asia Pacific, with a unique brand of style and service delivery designed to appeal to a ‘New Jeneration’ of travellers.   

The brand is the brainchild of virtual persona Jen, a professional hotelier and all-time lover of life, travel and discovery. To guests, Hotel Jen delivers quality, comfort, convenience and value with a twist. Jen cares about what really matters to guests – the important things done well; comfortable rooms and honest authentic service; respect, privacy and efficiency served without fuss or intrusion; cultural insights; interesting experiences; and fast, free WiFi everywhere, always. Guests will experience simple pleasures, easy efficiency and a sense of adventure. 

Simple pleasures: Cutting-edge technology throughout the hotel includes fast free WiFi, fun and colourful mobile charging stations throughout the hotel, laundry wash and fold service at one price for unlimited items in the laundry bag, a PressReader app with free access to 2,500 online publications, replacing the traditional morning newspaper, and conveniently located vending machines with beverages, snacks and lifestyle products priced at convenient store levels.    

Easy efficiency: In-room and restaurant dining options featuring fresh local products selected for flavour, fusion and fun. Jen’s Kitchen provides all-day dining, offering a blend of local specialities and international classics, while Jen’s Kitchen On-the-Go deli counter offers convenient meal solutions. Complimentary coffee, infused waters, Jen’s Signature Iced Teas and snack-box-to-go options after breakfast allow guests to get on with the things they care about most – life, travel and discovery. 

A sense of adventure: The Hotel Jen team is composed of local lifestyle experts catering to today’s most adventurous traveller, on hand to recommend cultural spots, local cuisines and new off-the-beaten-track places to explore. Guests will enjoy local tips to Kota Kinabalu and Sabah and will feel as if they are staying with a friend. 

For more information and reservations, please contact a travel professional or access the Hotel Jen website at 

Hotel Jen locations 

Hotel Jen is located in Beijing; Brisbane; Hong Kong; Malé, Maldives; Manila; Penang; Puteri Harbour, Johor; Shenyang, China and Singapore. Hotel Jen development projects are under consideration in key gateway cities in Asia Pacific, with plans to expand globally in the future. 

About PacifiCity 

Pacific Sanctuary Holdings Sdn Bhd is a Sabah-based community-centric developer focused on delivering long-lasting benefits to the community it serves. The PacifiCity project, set to open in phases from 2016, will deliver a premier integrated residential, commercial, retail, entertainment and hospitality hub in the heart of Kota Kinabalu, designed to help propel Sabah as one of the most vibrant, creative, exciting, dynamic and liveable regions in Asia. PacifiCity is committed to investing in Sabah, developing human capital, generating jobs and raising the state’s international appeal and profile. 


Mellisa Gillies

Director of Communications, Hotel JEN

Tel: (852) 2599 3497