Press Release

Press Release

Company Profile

Hong Kong-based Shangri-La Hotels and Resorts is one of the world’s premier hotel ownership and management companies.  Shangri-La Hotels and Resorts is the trade name of Shangri-La Asia Limited’s management arm. 

The Kuok Group, a diversified and dynamic business conglomerate with origins in Malaysia, has a major equity holding in Shangri-La Asia, which is listed on the Hong Kong Stock Exchange.  Established by Robert Kuok, the group’s business operations span a range of activities and a number of countries in Asia.  In addition to hotels, the group’s portfolio also includes commodity trading, real estate, beverages, logistics, shipping, edible oil refining and plantations.

Inspired by the legendary land featured in James Hilton’s novel Lost Horizon published in 1933, the name Shangri-La encapsulates the serenity and service for which Shangri-La is renowned worldwide.  The group operates Shangri-La, Kerry, Hotel Jen and Traders branded properties. Shangri-La properties are primarily five-star deluxe city centre and resort hotels with the majority of the city centre hotels having over 500 guestrooms, whereas the resort properties tend to be smaller.  Kerry Hotels are designed to appeal to business travellers who prefer a vibrant and relaxed environment without compromising on service or quality.  The hotels are contemporary in style and provide a seamless link between business, entertainment and recreation. Extensive leisure facilities serve as a social hub for both hotel guests and the local community. Hotel Jen is a diverse collection of hotels in good locations across Asia Pacific, with a unique brand of style and service delivery designed to appeal to a ‘New Jeneration’ of travellers. 

Shangri-La’s tradition of service excellence started with the opening of the Shangri-La Hotel, Singapore in 1971. The hotel’s 15 acres of landscaped gardens, beautifully appointed guest rooms and gracious Asian style set a new standard for hotel excellence, which to this day continues to guide the group’s design features.

Training is Shangri-La's priority and significant resources are allocated annually to ensure employees have the skills and knowledge to be proficient in their fields.  This has earned the group international awards and recognition from guests, prestigious magazines as well as industry partners and made Shangri-La one of the preferred hotel employers, with around 42,000 people serving guests with the philosophy “hospitality from the heart.”

Since its origin, the group has grown rapidly to satisfy the increased demand for deluxe hotels and resorts in Asia Pacific's capital cities and sought-after leisure destinations.  Today there are more than 95 properties, of which only 20 are third party management agreements, throughout Asia Pacific, Europe, Indian Ocean, North America and the Middle East, representing a room inventory of over 40,000.  In addition, the group has a substantial development pipeline with upcoming projects in Australia, mainland China, Cambodia, Indonesia, Malaysia, Myanmar, Saudi Arabia and Sri Lanka.  

Shangri-La also operates its own dedicated sales and marketing offices: Hong Kong, Beijing, Shanghai, Guangzhou, Singapore, Tokyo, Seoul, London, Los Angeles, New York, Sydney and Dubai.  The group is linked to more than 30 frequent flyer programmes and has its own frequent guest recognition programme – Golden Circle. The Golden Circle programme has been acknowledged as being a good programme in the industry with over four million current members. 

The following is a brief chronology of the development of the hotel company:


1971AprilShangri-La Hotel, Singapore opens
(managed by Western International Hotels (now Westin) until January 1983)
1979 Kuok Hotels established to manage three properties:-
  Shangri-La's Rasa Sayang Resort & Spa
  Golden Sands Resort
  The Fijian
1981AprilKowloon Shangri-La opens
(managed by Western International Hotels (now Westin) until April 1991)
1984 Shangri-La International Hotel Management Limited assumes management of Shangri-La Hotel, Singapore
 NovemberShangri-La Hotel, Hangzhou opens
1985AprilShangri-La Hotel, Kuala Lumpur opens
1986MarchShangri-La Hotel, Bangkok opens
 AprilShangri-La Hotel, Penang opens
(Rebranded as Traders Hotel, Penang in 2006 and named as Hotel Jen, Penang in November 2014)
 OctoberShangri-La Hotel, Beijing opens
1988DecemberShangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu opens
1990JulyChina World Hotel, Beijing opens
1991MarchIsland Shangri-La, Hong Kong opens
 AprilKowloon Shangri-La, Hong Kong
(Shangri-La assumes management)
1992AugustEdsa Shangri-La, Manila opens
 SeptemberShangri-La Hotel, Shenzhen opens
1993MarchRasa Sentosa Resort, Singapore opens 
(rebranded as Shangri-La’s Rasa Sentosa Resort & Spa, Singapore in January 2011) 
 AprilMakati Shangri-La, Manila opens
 OctoberShangri-La's Mactan Island Resort & Spa, Cebu opens
1994MarchShangri-La Hotel, Jakarta opens
 MarchShangri-La's Far Eastern Plaza Hotel, Taipei opens
1995JanuaryTraders Hotel, Manila opens
(rebranded as Hotel Jen Manila in November 2014)
 JanuaryShangri-La Hotel, Surabaya opens
 AprilTraders Hotel, Singapore opens
(rebranded as Hotel Jen Singapore in September 2014)
1996AprilShangri-La Hotel, Beihai opens
 JuneShangri-La's Rasa Ria Resort & Spa, Kota Kinabalu opens
 AugustTraders Hotel, Shenyang opens
(rebranded as Hotel Jen Shenyang in March 2015)
 AugustShangri-La Hotel, Changchun opens
 NovemberTraders Hotel, Yangon opens
(rebranded as Sule Shangri-La, Yangon in April 2014)
1997AugustShangri-La Hotel, Qingdao opens
 DecemberShangri-La Hotel, Dalian opens
1998AugustPudong Shangri-La, East Shanghai opens
1999AprilShangri-La Hotel, Wuhan opens
 MayShangri-La Hotel, Harbin opens
 AugustShangri-La's Kerry Centre Hotel, Beijing opens
(rebranded as Kerry Hotel, Beijing in November 2011)
2003JulyShangri-La Hotel, Sydney opens with rebranding of ANA Harbour Grand Hotel
 JulyShangri-La Hotel, Dubai opens
2004AugustShangri-La Hotel, The Marina, Cairns re-branding
2005JanuaryTraders Fudu Hotel, Changzhou opens
 JanuaryShangri-La Hotel, Fuzhou opens
 SeptemberShangri-La's - Eros Hotel, New Delhi opens 
2006FebruaryShangri-La's Barr Al Jissah Resort & Spa, Sultanate of Oman opens
 JulyTraders Hotel, Kuala Lumpur opens
 JulyShangri-La Hotel, Suzhou opens
2007JanuaryShangri-La Hotel, Guangzhou opens
 MayShangri-La Hotel, Chengdu opens
 AugustShangri-La Hotel, Qaryat Al Beri Abu Dhabi opens
 SeptemberShangri-La Hotel, Huhhot opens
 SeptemberShangri-La Hotel, Xian opens
 NovemberShangri-La Hotel, Baotou opens
 DecemberShangri-La Hotel, Chiang Mai opens
2008OctoberFutian Shangri-La, Shenzhen opens
 NovemberShangri-La's Far Eastern Plaza Hotel, Tainan opens
2009JanuaryShangri-La Hotel, Wenzhou opens
 JanuaryShangri-La Hotel,Vancouver opens
 MarchShangri-La Hotel, Tokyo opens
 MarchShangri-La's Boracay Resort & Spa, Philippines opens
 JulyShangri-La’s Villingili Resort & Spa, Maldives opens
 AugustTraders Hotel, Qaryat Al Beri, Abu Dhabi opens
 AugustShangri-La Hotel, Ningbo opens
2010MarchShangri-La Hotel, Guilin opens
 AugustTraders Hotel, Hong Kong opens
(rebranded as Hotel Jen Hong Kong in October 2014)
 AugustChina World Summit Wing, Beijing opens
 NovemberTraders Hotel, Male, Maldives opens
(rebranded as Hotel Jen Male, Maldives in January 2015)
 DecemberShangri-La Hotel, Paris opens
2011FebruaryKerry Hotel Pudong, Shanghai opens
 AprilShangri-La Hotel, Manzhouli opens
2012AugustTraders Hotel, Brisbane opens
(Shangri-La assumes management in August 2012
Rebranded as Hotel Jen Brisbane in October 2014)
 October Shangri-La Hotel, Toronto opens
 October Shangri-La Hotel, Changzhou opens
 NovemberShangri-La Hotel, Haikou opens
 December Shangri-La Hotel, Yangzhou opens
2013May Shangri-La Bosphorus, Istanbul opens
 JuneTraders Hotel, Puteri Harbour, Johor, Malaysia opens          
(rebranded as Hotel Jen Puteri Harbour, Johor in April 2015)
 JuneJing An Shangri-La, West Shanghai opens
 AugustShangri-La Hotel, Qufu opens
 AugustShangri-La Hotel, Shenyang opens 
2014AprilShangri-La Hotel, Lhasa opens 
 MayShangri-La Hotel, London opens
 AugustShangri-La Hotel, Tianjin opens
 AugustIntroduction of Hotel Jen Brand
 AugustShangri-La assumes management of Le Touessrok Resort & Spa, Mauritius
 SeptemberHotel Jen Orchardgateway Singapore opens
 OctoberShangri-La's Sanya Resort & Spa, Hainan opens
 OctoberShangri-La Hotel, Nanjing opens
2015FebruaryShangri-La Hotel, Nanchang opens                 
 MayShangri-La Hotel, Qinhuangdao opens                 
 June    Shangri-La Hotel, Ulaanbaatar opens 
 JuneShangri-La Hotel, Hefei opens    
 AugustHylandia by Shangri-La opens
(Renamed as Shangri-La Resort, Shangri-La in December 2017)
 AugustShangri-La Hotel, Tangshan opens
 SeptemberShangri-La Hotel, Bengaluru opens
 NovemberShangri-La’s Le Touessrok Resort & Spa, Mauritius opens
 DecemberShangri-La Hotel, Doha opens
2016MarchShangri-La at the Fort, Manila opens
 March     Midtown Shangri-La, Hangzhou opens 
 JuneShangri-La’s Hambantota Resort & Spa opens
2017JanuarySongbei Shangri-La, Harbin opens
 AprilKerry Hotel, Hong Kong opens
 MayHotel Jen Beijing opens
 JuneShangri-La Hotel, Yiwu opens
 NovemberShangri-La Hotel, Colombo opens
 NovemberShangri-La Hotel, Xiamen opens
 DecemberShangri-La Hotel, Jinan opens

About Shangri-La Group 

Shangri-La Group is one of the world’s premier developers, owners and operators of hotel and investment properties which comprises office buildings, commercial real estate and serviced apartments/residences. The Group’s other principal activities include hotel management services as well as property development for sale. It currently owns and/or manages over 100 hotels globally in more than 75 destinations under the Shangri-La, Kerry, Hotel Jen and Traders brands. Prominently positioned in Asia, the Group has a substantial pipeline of upcoming hotel and mixed-use development projects in Australia, Bahrain, Mainland China, Cambodia, Indonesia and Saudi Arabia.