FAQ

Golden Circle Membership

What are the three Golden Circle membership tiers and what is my tier upon joining?

There are three membership tiers – Gold, Jade and Diamond. Gold status is automatically allocated when first joining the programme.


What are the requirements for upgrading to the next membership tier?

Members will be upgraded to the next tier when they achieve the following in the course of one calendar year, that is, 1 January to 31 December:

  • Golden Circle Jade Membership
    Accumulate 20 Qualifying Nights or 10 Qualifying Stays at any Shangri-La Hotels & Resorts, Kerry Hotels, JEN and Traders hotels.
  • Golden Circle Diamond Membership
    Accumulate 50 Qualifying Nights or 25 Qualifying Stays at any Shangri-La Hotels & Resorts, Kerry Hotels, JEN and Traders hotels.


I have upgraded to a new membership tier. When will I receive my new membership card?

You will receive a new membership card approximately four weeks after you have been upgraded. Digital membership cards are available to download from Golden-Circle.com and the Shangri-La Mobile App.


I have achieved Jade or Diamond membership. When will this expire?

Jade or Diamond membership is valid from the date of the membership upgrade until the end of the next calendar year (31 December of the following year).