Shangri-La Academy

Credit Management

Course Objectives / Description

The Credit Management programme focuses on the policies of extending credit to the guests as represented by their individual Company affiliation.  Learners will be able to understand how the hotel collects the Account Receivables.  Special topics include the preparation of Credit Reports (Internal and external transactions).

Course Content

  • Role and duties of a Credit Manager/Officer
  • Understanding the Credit Cycle
  • SLIM Policies and Procedures on Collection
  • Understanding Debts
  • Credit Letter Writing Techniques on Collection
  • English and Communication Skills

Main Instructor(s)

Practitioners from Shangri-La Hotels

Duration of the Course

5 days institutional learning in a hosting hotel

Maximum Class Size

20

Minimum Class Size

16

Target Participants

Levels 3 and 4 colleagues with one year work experience at a Shangri-La Hotel

    Language Medium

    English and Chinese

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