Shangri-La Academy

Certificate in Housekeeping Operation

Course Objectives / Description

Doing more than just ensuring that guest accommodation is clean and hygienic, today’s housekeepers are expected to demonstrate a sound understanding of quality standards, guest preference, safe and knowledgeable handling of cleaning products, good customer relations skills, and even knowledge of hotel facilities, local history and attractions to engage in meaningful conversations with customers that they serve and meet. Through class and group discussions, hands-on practices, role plays and team activities, the course seeks to enhance the guest service skills of housekeepers as they are highly visible to hotel guests and answer numerous questions as part of their daily duties.

The Certificate in Housekeeping Operation is structured to enhance the above qualities and skills in learners, and instill in them a professional adherence and compliance to group-wide standards as well as unique hotel initiatives and best practices. Learners will also attend an ability-driven English and Communication module to strengthen their overall confidence in communication, verbal and non-verbal, and in the use of basic conversational English.

Course Content

  • Housekeeping Operation
  • Housekeeping Cleaning Operation
  • Linen and Laundry Operation
  • Guest Services
  • English and Communication
  • Management Skills

Main Instructors

Academy's Faculty

Max. Class Size


Min. Class Size


Duration of Course

  • 20 days institutional learning at Shangri-La Academy
  • 4 weeks on-the-job training at sending hotel

Target Participants

  • Full time Housekeeping Service Leaders (Level 4)
  • Minimum 1 year relevant working experience in sending hotel
  • Basic English communication skill
  • Keen learner and good performer
  • Level 5 staff who has shown potential for further development, or staff recommended by General Manager or Service Executives for development purposes.

Language Medium

Mandarin with English Translation

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