Shangri-La Academy

Certificate in Food and Beverage Service Operation (Western)

Course Objectives / Description

This course equips learners with the necessary core competencies that will enable them to excel as service providers in a Food and Beverage environment that serves western cuisine. Besides giving Learners a sound knowledge of Food and Beverage items and preparing them to deliver prompt and efficient service, the course will devote considerable time in cultivating the “star” qualities of a food and beverage operations personnel, namely the ability to cope with pressure, solve problems, sell products, exercise patience and good judgment, and respond effectively to the changes in the Food and Beverage environment.  Learners will attend a compulsory, ability-driven English and Communications module to help them express themselves clearly and effectively.

Course Content

  • Food and Beverage Service Theory and Skills
  • Product Knowledge
  • Basic Financial Management
  • Suggestive Selling Skills
  • English and Communication skills


Academy's Faculty

Maximum Class Size


Minimum Class Size


Duration of Course

20 days institutional learning at Shangri-La Academy, 4 weeks on-the –job training at sending hotel

Target Participants

  • Full time Food and Beverage Service Leader (Level 4)
  • Minimum one year work experience in sending hotel
  • Possesses basic English/communication skills
  • Keen learner and good observer
  • Service Associate (Level 5) who has shown potential for further development, Recommended by General Manager or Service Executives

Language Medium

English with Mandarin Translation


Oral and Written examinations
Practical examinations
Final Project
Career Opportunities

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