Shangri-La Academy

Certificate in Food and Beverage Operations

Course Objectives / Description

In a highly competitive Food and Beverage industry, having the right talent in the right work environment is the key component in promoting productivity and work efficiency. Restaurant operators are constantly searching for these talents as the current market condition becomes more demanding.  The Certificate in Food and Beverage Operations is a programme specially designed for Food and Beverage Service Leaders who will be given the opportunity to develop new skills and knowledge through the following modules: Functional Competencies, Technical and Commercial Leadership. Synthesizing classroom concepts with a work-based learning activity will complete the process in allowing the Learners to be more confident and effective in their current job responsibilities.

A feature in this program is the Post Nurturing Sessions which will be conducted over a six month period after the completion of this kinesthetic learning.

Course Content

  • Functional Competencies of a Food and Beverage Service Leader
    • Self Leadership
    • Identifying Training Opportunities in Food and Beverage
    • Demonstrating Upselling Techniques
    • Understanding the Essential Guest Needs
    • Applying Restaurant Profit & Loss in the Operation
    • Higher Knowledge of the Food and Beverage Portfolio
     
  • Technical Leadership of a Food and Beverage Service Leader
    • SUPEX for the F&B Service Leader
    • Discipline for Success
     
  • Commercial Leadership of a Food and Beverage Service Leader
    • Commercial Communication
    • Self Leadership Revisit
     
  • Reflective and Experiential Activity

Main Instructor(s)

Academy Faculty
Hotel Subject Matter Experts

Duration of the Course

10 days institutional learning in a hosting hotel

Maximum Class Size

24

Minimum Class Size

16

Target Participants

Level 4
Attended Shangri-La Care 1, 2, 3 and 4 or their equivalent in Traders and Kerry properties

Language Medium

English

 
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