Shangri-La Academy

Certificate in Chinese Restaurant Operations

Course Objectives / Description

The course is a ten (10) day institutional learning program offered at the Shangri-La Academy.  It focuses on the Core Practices and Quality Standards of a Chinese Restaurant operations.  Class presentations, role plays and technical activities provide the Learners with the “Hands-On” experience while preparing them for future Management responsibilities.

Course Content

  • Art of Chinese Restaurant Operations
  • Menu Planning
  • Basic preparation/Mise-en-place
  • Quality Standards and Core Practices
  • VIP/Government Service Protocol
  • Chinese Tea Culture
  • Suggestive Selling
  • Financial Management


Guest Chinese Operations Manager

Maximum Class Size


Minimum Class Size


Duration of Course

Ten (10) day institutional training at the Shangri-La Academy

Target Participants

  • Full time Chinese Restaurant Service Manager and Service Leader
  • Minimum one year work experience in sending hotel
  • Possesses basic English/communication skills
  • Keen learner and good observer

Language Medium

English with Mandarin translation (except for topics which are taught in Mandarin)


Individual Subject Tests and Practical Examinations.  Final presentation.

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