Shangri-La Global Academy

Unleashing the potential within our people

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Shangri-La’s industry-leading academy is designed to grow great leaders and exceptional hospitality professionals and provide creative and effective solutions to address evolving organizational needs. 

This extensive syllabus of leadership and hospitality programmes, delivered by a team of leadership and functional learning specialists, is designed to support Shangri-La colleagues as they develop their careers and skills that will provide our guests with an unforgettable hotel experience. 

Truly global in nature, programmes are delivered throughout the world in a range of languages. The constantly growing syllabus is designed in tandem with functional specialists and leadership experts to ensure the programmes are both effective and highly relevant.   

Among other, programs include: 

  • Advanced Leadership Program - Designed in collaboration with leadership specialists, ODE Consulting, this programme focuses on grooming senior operational leaders for the GM role.  
  • Crisis Communications for the Digital Age - designed in collaboration with world-leading PR agency, Edelman, participants develop practical skills on managing crisi,s both offline and online.  
  • WSET Certification – as an Approved Program Provider, the Shangri-La Global Academy offers WSET certification courses to food and beverage professionals group-wide.   

In addition to traditional instructor-led learning events, the academy offers on-demand learning resources via the Shangri-La Learning Management System as well as courses by Harvard ManageMentor.



Career Opportunities

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Contact Information

28/F Kerry Centre, 683 King's Road, Quarry Bay, Hong Kong

(852) 2599 3000

(852) 2599 3636