Shangri-La Care is our acclaimed training programme which all colleagues undergo within six months of joining. It gives us all the skills we need to turn passion into success.
The programme comprises 4 modules:
- Shangri-La Hospitality from a Caring Family
Making guests feel special by bringing our core values to life.
- Delighting Guests
How to win guests loyalty by delighting every time.
- Take Ownership
Empowering colleagues to take the initiative in everything we do.
- Recover to Gain Loyalty
How to turn unfortunate incidents into valuable opportunities.