About Shangri-La

Shangri-La’s core values

Our Philosophy  

Shangri-La Hospitality from a Caring Family.

Our Vision  

To be the first choice for our guests, colleagues, shareholders and business partners.

Our Mission  

To delight our guests every time by creating engaging experiences straight from our hearts.

Our Core Service Values  

Respect, Humility, Courtesy, Helpfulness and Sincerity.

Our Guiding Principles  

  • We will ensure leadership drives for results.
  • We will make guest loyalty a key driver of our business.
  • We will enable decision-making at the guest contact point.
  • We will be committed to the financial success of our own unit and of our company.
  • We will create an environment where our colleagues may achieve their personal and career goals.
  • We will demonstrate honesty, care and integrity in all our relationships.
  • We will ensure our policies and processes are guest and colleague friendly.
  • We will remain deeply committed to our social responsibility by making a positive contribution to our communities, environment, colleagues, guests and business partners.

 

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