Our Guiding Principles

Commitment to high standards

We will: 

  • Ensure leadership drives for results
  • Make guest loyalty a key driver of our business
  • Enable decision-making at the guest contact point
  • Be committed to the financial success of our own unit and of our company
  • Create an environment where our colleagues may achieve their personal and career goals
  • Demonstrate honesty, care and integrity in all our relationships
  • Ensure our policies and processes are guest and colleague-friendly
  • Remain deeply committed to our social responsibility by making a positive contribution to our communities, environment, colleagues, guests and business partners