Focus Areas

Strength in Partnerships and Communication

Shangri-La is committed to meaningful communication and relevant actions with all its stakeholders. The group aims to always engage them in a clear, honest and respectful way.

In 2012 Shangri-La embarked on it’s first stakeholder engagement process to collect feedback on issues relating to our CSR and sustainability performance, communications and long-term plans. Through a mix of qualitative (i.e. interviews) and quantitative (i.e. surveys) methods, six survey groups - including Shangri-La colleagues and senior management, corporate clients, NGOs, investors and key suppliers - were engaged with the aim of creating shared value and ownership of CSR into our operations.

To further enhance communications regarding Shangri-La’s sustainability commitments with internal and external stakeholders, the group launched Shangri-La Sustainability, a blog devoted to the group’s responsible business initiatives and the CSR activities of individual hotels and colleagues. With its weekly posts, the blog creates awareness on Shangri-La’s sustainability efforts among readers from 40 countries.


Identified “Embrace” beneficiaries in each city working on health and education programmes