Focus Areas

Putting people first

Caring for our family means providing a safe and healthy environment at all times. Shangri-La ensures that only the highest standards of health and safety are maintained for the benefit of all our stakeholders.

This includes overall food safety systems, hygiene and sanitation standards. In addition, various security and safety initiatives are customised and implemented by each hotel based on timely assessments of the local situations.

Fire Life Safety (FLS) remains a top priority at Shangri-La and is driven by management through regular audits. Inspections ensure performance and practices are adhered with a “zero tolerance” rule on non-compliance.

Shangri-La Hotels and Resorts have also commenced certification under the Occupational Health & Safety Management Systems (OHSA: 18001). This gives paramount importance to working conditions and environments for all hotel employees.

Our performance as of 2012:


• 32 Hotels are certified OHSA by the end of 2012
• 87% Fire Life Safety Pass Rate in 2012
• 89% average score for Shangri-La Food Safety Management System (based on HACCP) in 2012

35
Hotels

are certified OHSA 18001 by the end of 2012