Focus Areas

Putting people first

Caring for our family means providing a safe and healthy environment at all times. Shangri-La ensures that the standards of health and safety are maintained for the benefit of all our stakeholders.

This includes overall food safety systems, hygiene and sanitation standards. In addition, various security and safety initiatives are customised and implemented by each hotel based on timely assessments of the local situations.

Fire Life Safety (FLS) remains a priority at Shangri-La and is driven by management through regular audits. Inspections ensure performance and practices are adhered with a “zero tolerance” rule on non-compliance.

Shangri-La Hotels and Resorts have also commenced certification under the Occupational Health & Safety Management Systems (OHSA: 18001). This gives paramount importance to working conditions and environments for all hotel employees.

Our performance as of 2017:

  • 49 hotels are OHSA 18001 certified  
  • 80.6% Fire Life Safety pass rate
  • 60 hotels reported certification for ISO22000: Food Safety Management System or HACCP

are certified OHSA 18001 by the end of 2017