Hospitality from the heart is best exemplified with our every smile and
gesture. Our colleagues are our partners in delivering the highest
standards of service and comfort. We cultivate an environment that provides
abundant guidance, enabling our employees to become better
individuals and helping them achieve their personal and professional goals.
As a family, Shangri-La is an equal opportunity employer that embraces
diversity in the workplace. We do not engage in or tolerate unlawful workplace
conduct, discrimination, or harassment. Fair labour practices are applied across
all departments, exceeding local standards and regulations in line with our
commitment as signatories to the UN Global Compact.
Shangri-La strongly encourages local community employment to contribute to
the overall residents' quality of life. We aim to provide people with
disabilities (PWD) opportunities for upward mobility in every local community in
which we operate. A target for all hotels to employ PWDs amounting to 2% of
permanent headcount was set and in 2012, the group closed at 1.6%, with China
hotels alone achieving 1.98%.