Focus Areas

Our Family

Hospitality from the heart is best exemplified with our every smile and gesture. Our colleagues are our partners in delivering good standards of service and comfort. We cultivate an environment that provides abundant guidance, enabling our employees to become better individuals and helping them achieve their personal and professional goals.

As a family, Shangri-La is an equal opportunity employer that embraces diversity in the workplace. We do not engage in or tolerate unlawful workplace conduct, discrimination, or harassment. Fair labour practices are applied across all departments, exceeding local standards and regulations in line with our commitment as signatories to the UN Global Compact.  

Shangri-La strongly encourages local community employment to contribute to the overall residents' quality of life. We aim to provide people with disabilities (PWD) opportunities for upward mobility in every local community in which we operate. A target for all hotels to employ PWDs amounting to 2% of permanent headcount was set in 2012.


of Shangri-La colleagues responded favourably to the company’s CSR activities


of every hotel’s permanent headcount are people with disabilities


of total headcount, including SLIM and all operating hotels, were female