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Shangri-La Hotel, Kuala Lumpur Wins Hotel Of The Year Award For 2012

Shangri-La Hotel, Kuala Lumpur Wins Hotel Of The Year Award For 2012

Kuala Lumpur, 20 September 2013 – Shangri-La Hotel, Kuala Lumpur has been named Hotel of the Year 2012 by the Shangri-La Hotel and Resorts Group.  It is the first time the hotel has won this prestigious award.  

“We are delighted and honoured to have won the Hotel of the Year 2012 Award,” said Lothar Nessmann, vice president and general manager of Shangri-La Hotel, Kuala Lumpur.  “It’s due to the tireless effort of our dedicated staff at the hotel, and I would like to thank them for their wonderful teamwork.”

The award was based on several criteria, at the top of which were business results.  For this, Shangri-La Hotel, Kuala Lumpur exceeded the target by 11.42 per cent, out-performing its seven competitors.

Customer loyalty to the hotel was noted to have risen significantly, as well as market share over the past year.  Employee loyalty, commitment to training and development and the Shangri-La Experience were also taken into account.

In addition, industry awards the hotel has received in the past 12 months contributed to its winning the award.

Photo Caption: Mr. Lothar Nessmann, Vice President and General Manager of Shangri-La Hotel, Kuala Lumpur (second from left), received the award for Hotel of the Year 2012 from Madam Kuok Onn Kwong, Chairman and Managing Director of Shangri-La Hotels & Resorts (second from right). Also presented were Mr. Greg Dogan, President and Chief Executive Officer of Shangri-La International Hotel Management Ltd.(first from left) , and Mr. Michael Cottan, Executive Vice President of Shangri-La Hotels & Resorts (first from right).

总部设在香港的香格里拉酒店集团目前拥有和管理香格里拉、嘉里和盛贸饭店三个品牌,酒店数量逾80家,客房量已超过34,000间。香格里拉是五星级的豪华酒店品牌,提供高品质的设施和服务。目前,香格里拉品牌的酒店分布在澳大利亚、加拿大、中国大陆、斐济、法国、香港、印度、印度尼西亚、日本、马来西亚、马尔代夫、菲律宾、新加坡、阿曼、台湾、泰国、土耳其和阿联酋。此外,集团还有众多新的酒店项目正在筹措中,主要分布在中国大陆、印度、蒙古共和国、缅甸、菲律宾、卡塔尔、斯里兰卡和英国。如需进一步信息或预订,请与旅行社联系或登陆香格里拉集团网站 www.shangri-la.com

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