Press Release

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Shangri-La Hotel Tokyo Becomes the First Hotel in Japan to Receive Integrated Management System Certification

Shangri-La Hotel, Tokyo has been awarded the Integrated Management System (IMS) certification by the International Organization for Standardization (ISO) after adding the ISO 9001 (Quality Management System) and ISO 14001 (Environment Management System) certifications to the ISO 22000 (Food Safety Management System) certificate it was awarded in 2009.  Shangri-La Hotel, Tokyo is the first hotel in Japan to receive authentication by TQCS International (TQCSI) as having achieved the international standard of IMS.

Shangri-La Hotel, Tokyo is dedicated to maintaining quality and a high-level of service to exceed guest expectations, including in the areas of high-quality food safety and environmental management.

The Swiss-based International Organization for Standardization (ISO), a non governmental organisation, is the world's largest developer of voluntary international standards.  The organisation requires achievements in three categories before awarding the IMS.  The evaluation was undertaken by TQCSI.

 
The three categories required for IMS award are:

Quality Management Measure:
• Ensure that all employees go through the necessary training to offer the highest possible professional service.
• Establish management objectives and Key Performance Indicators (KPIs) with periodic inspections to ascertain achievements.
• The management constantly ensures efficiency with discussions or examinations.
• The management advances and promotes the efficiency of work by employees and contractors.
• Efforts and assistance are made to ensure the adequate safety of guests.
• All employees and contractors are responsible for the quality of their own work.

Food Safety Management Measures:
• The arrangement of the Hazard Analysis and Critical Control Point (HACCP), Good Manufacturing Process (GMP) as well as compliance with Good Hygiene Practice (GHP) is necessary to provide safety and the high quality of food.
• The international standards specify the requirements for an organisation to have a food safety management system in the food chain, with a food safety management team responsible for the execution of perfect food safety.

Environmental Management Measures:
• The hotel's business must ensure a satisfying response to customers' expectations for quality and service, in particular regarding all environmental effects generated by the hotel, reliable effective responses to waste management, energy consumption and sustainable ecology and to be proactive in corporate social responsibility (CSR).


In order to implement the practical use of the IMS international standard, Shangri-La Hotel, Tokyo has committed to improvements in its management system manual to ensure the full and continuous integration of IMS.

"I believe that this great achievement shows that Shangri-La Hotel, Tokyo holds with great sincerity and commitment the importance of operating the hotel in a sustainable manner with full consideration of the environment.  I appreciate all of our team’s diligent practices concerning this process and we will be concentrating all our efforts to continue to improve the process to ensure that we always exceed the expectations of all our customers," said Shangri-La Hotel, Tokyo's General Manager Jens Moesker.

Out of 72 properties owned and/or managed by Shangri-La Hotels and Resorts, Kowloon Shangri-La, Hong Kong achieved ISO 14001, ISO 18001 and ISO 22000 to obtain the IMS certification in June this year, making Shangri-La Hotel, Tokyo the second hotel in the group to achieve the standard.

In Japan, Shangri–La Hotel, Tokyo is the sole and first hotel to receive three ISO certifications and achieve the IMS integrated management certification.

About Shangri-La Hotel, Tokyo
The 202-room Shangri-La Hotel, Tokyo is located adjacent to Tokyo Station, the capital’s only station with railway connections to all points in Japan.  The hotel occupies the top 11 floors of the 37-floor mixed-use Marunouchi Trust Tower Main.  The hotel’s dining facilities include Piacere, the Shangri-La group's signature Italian restaurant; Nadaman, which serves authentic Japanese kaiseki cuisine; and The Lobby Lounge.  Japan's first CHI, The Spa, featuring ancient Chinese and Himalayan healing therapies, is located in the hotel and offers six treatment rooms that are the largest self contained spa suites in Tokyo. 
Shangri-La Hotel, Tokyo  

For further information, please contact the hotel at (81 3) 6739 7888, e-mail slty@shangri-la.com or visit www.shangri-la.com.

总部设在香港的香格里拉酒店集团是全球知名酒店管理公司,目前拥有和管理香格里拉品牌的酒店88家,客房量已超过37,000间。香格里拉是五星级的豪华酒店品牌,提供高品质的设施和服务。目前,香格里拉品牌的酒店分布在澳大利亚、加拿大、中国大陆、斐济、法国、香港、印度、印度尼西亚、日本、马来西亚、马尔代夫、毛里求斯、缅甸、菲律宾、新加坡、阿曼、台湾、泰国、土耳其、阿联酋和英国。此外,集团还有众多新的酒店项目正在筹措中,主要分布在中国大陆、柬埔寨、印度、蒙古共和国、缅甸、菲律宾、卡塔尔和斯里兰卡。如需进一步信息或预订,请与旅行社联系或登陆香格里拉集团网站 www.shangri-la.com